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At 33 ayat, our legal terms set out what you can expect from us and what we ask of you. Access to our platform depends on your local law and eligible region — read these terms carefully before you use your account.
These terms govern the relationship between you and 33 ayat when you access our platform, place transactions or use any feature of our account system. Whether you fund your account through bKash, Upay or Bank Transfer, the same policy applies to every payment route — no channel sits outside these terms. We do not waive any obligation based on the payment method you choose. Access to 33 ayat is subject to the laws of your country and eligible region. We do not represent that our service is available in every jurisdiction, and we encourage you to check the applicable rules where you are located. If local law prohibits access, these terms do not override that prohibition. We may update these terms from time to time. When we do, we publish the revised version on this page. Continuing to use your account after a revision means you accept the updated terms. If you disagree with a change, you should stop using the account and contact our support team to discuss your options. Material changes will be flagged clearly at the top of this page so you can review them before proceeding.
Our legal terms do not cover every circumstance equally. This section draws a clear line between what falls inside the policy, what falls outside it, and how those boundaries affect your account decisions.
All rules around opening, maintaining and closing your 33 ayat account fall inside these terms. This includes identity verification steps, account suspension and the conditions under which access may be restricted based on your eligible region and local law.
Payments processed through bKash, Upay and Bank Transfer are subject to these terms at the point of instruction. We record each transaction against your account wallet. Disputes over transaction records should be raised through the published support route, not through the payment provider alone.
The games, pages and promotional notices published on 33 ayat are governed by these terms. Content accuracy is our responsibility up to the point of publication. Game outcomes are determined by the relevant studio's engine and are not covered by any separate content warranty from us.
Payment providers such as bKash and Upay operate under their own terms and conditions. We do not control those terms and are not liable for actions taken by a third-party service after a payment instruction leaves our platform. You should review each provider's policy separately.
These terms give you concrete routes — not just notices. You can review your transaction history directly inside your account wallet, where every bKash, Upay and Bank Transfer instruction is logged with a reference number and status. If a record looks wrong, you can raise a correction request through the support contact published on this page. We will review the record against our internal logs and respond through the same channel you used to contact us. You also have the right to ask what account data we hold. To do that, submit a written request via the email support route. We will confirm the categories of data we hold and the purposes for which it is used. If you want to close your account, the process starts from the account settings page — you do not need to contact support first, though support is available if you have questions at any stage of that process.
Open your account wallet to see a full log of bKash, Upay and Bank Transfer activity. Each entry carries a reference number you can quote in any dispute or correction request.
If your registered name, contact number or linked wallet details need updating, navigate to account settings and follow the verification steps shown there. Some fields require identity confirmation before a change is saved.
Send a written question to our email support route if you need clarification on any clause. We respond through the same channel and keep a record of the exchange on our side for reference.
If any account, policy or payment matter is unclear, our support team is reachable through the published routes below. You do not need to resolve it alone — bring the question to us with your account reference and we will work through it with you.
If you have a question about these legal terms, a transaction record or your account rights, use one of the published contact routes below. We do not accept policy disputes raised through social channels alone — always follow up with a written message through the routes listed here so there is a documented trail.
Send your policy question, correction request or account query to our published email address. Include your account reference and a clear description of the matter so we can locate the relevant records without delay.
Use the live chat option available when you are signed into your account for straightforward policy questions or to ask where to find a specific term. For formal requests such as data access or account closure, follow up in writing.
The Help Centre linked from your account dashboard contains published answers to common policy questions about transactions, account access and eligible regions. Check there first — if your question is not covered, escalate via email.
Our approach to account data is built around what you can verify in your own account — not on claims we cannot evidence. Each section below explains a specific handling practice so you know what we do and who to contact if something needs to change.
We keep account and transaction records for as long as required by our operating obligations and applicable policy. bKash, Upay and Bank Transfer records are retained as part of your account file. You can request a summary of what we hold by contacting email support.
We use cookies to maintain your signed-in session and to remember account preferences across visits. You can manage cookie settings through your browser controls. Disabling certain cookies may affect how account pages load or how your session is preserved.
Your account is protected by the login credentials you set. We ask you to keep your password private and to log out of shared devices. If you notice any access you did not authorise, contact support immediately through the published email route with your account reference.
To correct personal data, update a linked wallet or request account closure, start from account settings or contact our email support route. We will confirm the change in writing once it has been processed, so you have a record of the update.
These questions cover what our users ask most often about the legal terms, their account rights and how to act on them. If your question is not here, reach us through the email support route.
Yes. Whether you transact through bKash, Upay or Bank Transfer, the same legal terms apply to every instruction. No payment channel is exempt. Each transaction is logged in your account wallet and subject to the same dispute and correction process.
Send a written request to our email support route. State your account reference and ask for a summary of the categories of data we hold. We will respond through the same channel and confirm the purposes for which each category is used.
Access depends on your local law and eligible region. We do not represent that the service is available in every jurisdiction. Check the rules applicable where you are located before opening or continuing to use an account.
We publish the revised version on this page and flag material changes clearly at the top. Continuing to use your account after a revision is published means you accept the updated terms. If you disagree, contact support to discuss your options before you continue.
Open your account wallet and locate the entry using its reference number. Then contact our email support route with that reference number and a description of the issue. We will review the record against our internal logs and respond in writing.
Account closure starts from the account settings page. If you need help at any stage, contact email support with your account reference. We confirm closure in writing once it is processed and retain transaction records in line with our published retention policy.